Member Terms and Conditions

1. Introduction and Agreement

1.1 You (the party whose details are on the Application Form, and “Your” having a corresponding meaning) must read this document carefully and make sure You understand it. Please ask BODYTEC if You need anything explained.

1.2 This “Terms and Conditions of Membership” document, together with the “Membership Application Form” (“Application Form”), must be read together and are referred to as “the Agreement”.

This Agreement binds You and the BODYTEC franchisee entity indicated as the “BODYTEC Branch” on Your Application Form. All references to BODYTEC in this Agreement mean that BODYTEC franchisee entity.
This Agreement governs the services BODYTEC provides to You and Your use of BODYTEC’s facilities. By signing the Application Form, You agree to be bound by this Agreement.

2. Definitions

In this Agreement:

Agreement means this Terms and Conditions of Membership document together with the Application Form.
Application Form means the Membership Application Form referred to in clause 1.2.
BODYTEC Branch means the BODYTEC franchisee entity indicated on Your Application Form.
Business Day means any day other than a Saturday, Sunday or public holiday in the Republic of South Africa.
Cancellation Date has the meaning given in clause 4.2.
Cancellation Fee has the meaning given in clause 4.3.
Fixed-term Membership means an Express (3-month), Classic (6-month) or Prestige (12-month) Membership.
Home Studio and “Host Studio” have the meanings given in clause 3.7.
Initial Term means the fixed duration of a Fixed-term Membership, being 3, 6 or 12 months from its start date.
Member, You, Your mean the person who has concluded this Agreement with BODYTEC.
Natural Person and “Juristic Person” have the meanings given to them in the Consumer Protection Act, 68 of 2008 (“CPA”).
Studio means the BODYTEC studio at which You are registered.
Tec Suit means the SYMBIONT Tec Suit referred to in clause 3.6.

3. Membership, Fees and Sessions

3.1 Fees and joining fee

The fees due by You are set out in the Application Form, inclusive of VAT. The joining fee (which includes one pair of Anti-Slip socks) is non-refundable. If Your membership expires or is cancelled for any reason and You later wish to re-join, You will have to pay the joining fee again.

3.2 Membership formats

You may choose one of the following BODYTEC membership formats:

Prestige Membership — 12 months, with 4 or 6 sessions per month.
Classic Membership — 6 months, with 4 or 6 sessions per month.
Express Membership — 3 months, with 4 or 6 sessions per month. You may upgrade to a Classic or Prestige Membership at no additional charge at the end of the 1st or 2nd month; a Classic Membership may be upgraded to Prestige on the 1st of any month.
Pre-Paid Package / Pre-Paid FNB eBucks Package — 6 months, with all sessions to be used within that period.

3.3 Using your sessions

All training sessions must be used within the duration of Your membership package (3, 6 or 12 months). Unused sessions may only be redeemed within the following month, except for sessions missed in the last month of Your membership. Once Your membership period expires, all unused sessions expire and can no longer be redeemed. Sessions are not transferable to any other party, including other members.

3.4 Commencement

Your membership commences on the first day of the calendar month after You have: completed and signed the Application Form to BODYTEC’s satisfaction; paid the applicable joining fee and any other fees indicated on the Application Form in full; and paid the pro-rata first month’s membership fee (if applicable).

3.5 Booking and attending sessions

You must give at least 12 hours’ prior notice to cancel a scheduled session, by e-mail or phone; failing this, the session will be forfeited. Two consecutive failures to give such notice will result in Your permanent scheduled sessions being cancelled, and You will need to re-schedule at the next available time.
You may attend a maximum of 2 training sessions per week (depending on your package), with at least a 4-day recovery period between sessions (e.g. Monday & Friday, or Tuesday & Saturday).

3.6 Tec Suit rental

You need to rent your own SYMBIONT Tec Suit via the SYMBIONT online shop, at an additional monthly fee payable besides your BODYTEC membership fee. Specific terms and conditions for the Tec Suit are available on the SYMBIONT online shop. Rental of your Tec Suit must be cancelled separately, and can only be done via the SYMBIONT online shop.

3.7 National access — Home Studio and Host Studio

The Studio where You commence Your membership is Your “Home Studio”. Members with a current 10-session/FNB eBucks voucher, or a 3-, 6- or 12-month membership, may train at any BODYTEC studio in South Africa (a “Host Studio”), subject to at least a 4-day recovery period between sessions.
National sessions are limited to 4 per month at a Host Studio. For further sessions at a studio other than Your Home Studio, Your membership must be transferred, and that studio becomes Your new Home Studio.
When booking at a Host Studio, You must provide Your Home Studio’s details; Your Home Studio may share Your information with the Host Studio on request. Host Studio sessions must be booked at least 24 hours in advance, and You must bring your own Tec Suit.

3.8 Fee increases

BODYTEC may increase its fees from time to time, giving You at least 30 days’ written notice. A fee increase will not affect the monthly amount You pay if You are on a Fixed-term Membership already agreed in advance.

3.9 Payment method

Fees for Prestige, Classic and Express Memberships must be paid monthly in advance by debit order. A dishonour fee of R350 applies for each rejected or reversed debit order — see clause 4.7 and clause 9.7 for BODYTEC’s further rights regarding overdue amounts.

4. Cancelling Your Membership

Effective 1 September 2026 — replaces any previous cancellation terms.

4.1 Your commitment during the term

Express, Classic and Prestige Memberships are offered at a discounted monthly rate in exchange for Your commitment to pay for the full Initial Term. There is no discretionary early-cancellation option during this period — early exits are handled under clauses 4.4 to 4.6 below.

Before Your Initial Term expires, BODYTEC will contact You in writing to explain Your renewal options and any material changes. Unless You give BODYTEC one calendar month’s written notice to cancel, or agree to a new fixed term, Your membership will automatically continue on a month-to-month basis at BODYTEC’s then-prevailing rate.

4.2 If you are an individual (Natural Person) member

You may cancel your membership at any time by giving BODYTEC 20 Business Days’ written notice. To do this:

E-mail your notice to both your Studio and [email protected].
Your notice takes effect once BODYTEC confirms receipt in writing. If BODYTEC has not confirmed receipt within 3 Business Days of you sending your notice, it will be deemed received on that 3rd Business Day. Verbal notice, in-app messages, and stopping or reversing your debit order do not cancel your membership.
Your cancellation takes effect 20 Business Days after BODYTEC confirms (or is deemed to confirm) receipt of your notice (your “Cancellation Date”).
You remain liable for membership fees during the notice period, the Cancellation Fee described in clause 4.3, and the full price of any goods or session packages already delivered to you.

4.3 Cancellation Fee

If you cancel before the end of your Initial Term, a Cancellation Fee applies, made up of three parts:

Recovery of your fixed-term discount — the difference between the month-to-month rate and your discounted rate, for each month you’ve already used;
An unserved-term contribution — 40% of the membership fees that would otherwise have been payable for the months remaining on your term; and
An administration fee of R750 (incl. VAT).

Worked example

A member on a 12-month, R1,200/month membership (compared to a R1,400 month-to-month rate) who cancels after 6 months, with 6 months remaining, would pay approximately R4,830:

R1,200 (discount recovery) + R2,880 (40% of the 6 remaining months’ fees) + R750 (admin fee) = R4,830.

Your own amount will depend on your package and how much of your term remains.

BODYTEC will send you an invoice for the amount due within 5 Business Days of confirming your cancellation notice. This is payable in full on or before your final session.

4.4 If your membership is held by a company or other juristic entity

If your membership is held by a company, close corporation, trust or other Juristic Person, you are committed to the full Initial Term with no early-cancellation right. To exit before the end of your term, you must either settle the remaining fees for your term plus a R2,500 administration fee, or transfer your membership under clause 4.6 below.

4.5 Exiting without the standard Cancellation Fee

BODYTEC will waive or reduce the Cancellation Fee in the following circumstances only, on production of the supporting documents shown:

Death of the member — a certified death certificate. No cancellation fee or administration fee applies; fees accrued to date remain payable.
Permanent medical incapacity — a letter from a practitioner registered with the Health Professions Council of South Africa (HPCSA), together with a current medical report. An administration fee of R500 applies, with no further cancellation fee.
Emigration — a one-way international air ticket in your name, proof of your address abroad, and a sworn affidavit confirming you do not intend to return to South Africa. A reduced fee of one month’s membership plus a R750 administration fee applies. Travel and short-term postings of less than 24 months do not qualify.

Relocating within South Africa does not qualify for a fee waiver. If you relocate, BODYTEC will use reasonable efforts to transfer your membership to your nearest studio instead.

4.6 Transferring your membership (cession)

Instead of cancelling, you may transfer the remainder of your membership to a new member accepted by BODYTEC, subject to a complimentary health screening. A once-off transfer fee of R750 (incl. VAT) applies, and no Cancellation Fee is charged. This is the preferred option if you’re unable to complete your term.

4.7 Missed or reversed payments

Missing a payment does not cancel your membership. BODYTEC may suspend your access to sessions, but your membership fees continue to accrue until valid written cancellation notice is given under clause 4.2. A dishonour fee of R350 applies for each failed or reversed debit order. See clause 9.7 for BODYTEC’s further rights regarding overdue amounts, including interest and collection costs.

4.8 Change of mind (cooling-off)

If you signed up as a result of direct marketing, you may cancel within 5 Business Days of signing, without giving a reason and without penalty. This clause does not apply where you signed up in-studio or on your own initiative.

5. Pausing Your Membership (Membership Freeze)

A membership freeze is a temporary hold on your membership — it is not a cancellation. Once your approved freeze period ends, your membership automatically resumes on the same terms, package and monthly fee.

5.1 Medical Freeze

A Medical Freeze is available where you are temporarily unable to train due to injury, illness, surgery, medical recovery, or pregnancy.

Apply using the Medical Freeze Request form, together with a letter or certificate dated within 14 days from a doctor, physiotherapist or other HPCSA-registered practitioner, confirming your condition and expected recovery period.
The standard freeze period is 30 calendar days. BODYTEC may, at its discretion, extend this to 60 days for more serious circumstances such as surgery, or up to 90 days in exceptional cases. Pregnancy-related freezes may run for up to 10 months.
An administration fee of R250 per month (incl. VAT) is payable during your freeze, billed the same way as your membership. If this fee is not paid, your freeze ends automatically and full membership billing resumes.
A freeze requested for longer than 90 days will be treated as a cancellation request instead, subject to clause 4 above.
BODYTEC may require a medical clearance letter confirming you are fit to resume training before your freeze ends.

5.2 Travel / Personal Freeze

A Travel / Personal Freeze is available for travel or personal commitments of more than 14 days.

Apply in writing at least 14 calendar days before your requested start date.
Availability and duration depend on your membership type: Express memberships are not eligible; 6-month memberships receive 1 freeze of 14–30 days per term; 12-month memberships receive up to 2 freezes of 14–30 days each, up to a combined maximum of 45 days per term.
A once-off administration fee of R400 applies per freeze, regardless of how many of the requested days are used. Any days requested but not taken up are forfeited; they cannot be carried over or added to a future freeze period.

5.3 Your Tec Suit during a freeze

Your freeze only begins once you have physically returned your Tec Suit to your studio and your studio has confirmed this to you in writing. Tec Suit rental continues to apply until it is returned, and any courier or delivery costs to return it are for your account. No credit is given for a late return.

5.4 Returning to training

Please let your studio know in advance of your return so a Tec Suit can be arranged for you. BODYTEC cannot guarantee that the same suit or size will be immediately available, and you may need to be refitted. If a new or reactivated Tec Suit is required, a once-off Activation Fee of R300 applies.

6. Termination by BODYTEC

BODYTEC may terminate or suspend this Agreement if:

You commit a serious or repeated breach of this Agreement, or of the Studio rules that BODYTEC prescribes (available from BODYTEC on request);
You engage in any conduct which, in BODYTEC’s sole opinion, would have a negative effect on BODYTEC, other members, staff, or the Studio premises;
any fee due by You to BODYTEC is not paid in full and without delay;
information You supply to BODYTEC is not true, correct and complete at all times; and/or
BODYTEC or a staff member is of the opinion that You are medically unfit to train.

7. Personal Information

7.1 By entering into this Agreement, you expressly agree that BODYTEC may collect, use, process and share the personal information you submit as necessary to provide the BODYTEC services and on the basis described in BODYTEC’s Privacy Policy, available on its website.

7.2 You also consent to BODYTEC using your information to market BODYTEC’s services to you and to communicate with you in general about sessions and administration.

7.3 You understand that personal information provided to a BODYTEC Branch will be shared with, and held centrally by, BODYTEC’s head office, and you may receive correspondence from BODYTEC’s head office from time to time.

8. Physical Fitness, Liability and Indemnity

8.1 You accept that it is your sole responsibility to undergo a health and fitness assessment by a medical professional before commencing any training sessions, and to be medically fit for the entire duration of this Agreement and at any time you attend a session. You will seek prompt medical advice if you are unsure of, or have concerns about, your medical condition.

8.2 BODYTEC takes all reasonable precautions to ensure its equipment and facilities are in good order. However, there are risks associated with increased exercise, and you agree that you use BODYTEC’s services and facilities at your own risk. BODYTEC will not be liable to you for any direct or indirect loss, damage, death or injury you may incur while on BODYTEC’s premises or otherwise using BODYTEC’s services.

8.3 You agree to comply with all lawful instructions of BODYTEC and its staff and with this Agreement, and, to the extent permitted by law, to indemnify BODYTEC and/or the BODYTEC franchisee against any claim for direct or indirect loss, damage, death or injury suffered by you or any third party, or loss or damage to any property, as a direct or indirect result of your wrongful act or omission.

8.4 Where the Consumer Protection Act, 68 of 2008 (“CPA”) applies to this Agreement, nothing in this Agreement or this clause 8 excludes Your rights under sections 54, 55 and 56 of the CPA, which are admitted only to the minimum extent required. Unless stated otherwise elsewhere in this Agreement, You have no rights regarding quality of service, safety or implied warranty of quality beyond those explicitly stated in this Agreement or the CPA.

9. General

9.1 Entire agreement

This Agreement is the whole agreement between You and BODYTEC relating to its subject matter. Neither You nor BODYTEC will be bound by any term, condition or representation — written, oral, express or tacit — not recorded here. This Agreement replaces any previous agreement on the same subject matter.

9.2 Variation

No variation, addition to or cancellation of this Agreement, and no waiver of any right under it, will have any force or effect unless reduced to writing and signed by hand by BODYTEC. This includes BODYTEC’s right to amend the cancellation and freeze terms under clause 9.6 below.

9.3 Non-waiver

BODYTEC’s failure to enforce any provision of this Agreement does not affect its right to require performance of that provision at any time in future, nor does waiving one breach waive any later breach. No waiver is effective unless expressly stated in writing and signed by hand by BODYTEC.

9.4 Cession

You may not cede, assign, delegate or otherwise transfer any of Your rights or obligations under this Agreement without BODYTEC’s prior written consent. BODYTEC may cede, assign, delegate or otherwise transfer any or all of its rights or obligations under this Agreement without Your consent.

9.5 Notices

You choose the physical address on your Application Form as Your address for service of notices and legal process (domicilium citandi et executandi); BODYTEC chooses the physical premises of its Studio. Any notice under this Agreement must be in writing. A notice:

delivered by hand is deemed received on the 1st Business Day after delivery;
sent by e-mail is deemed received on confirmation of receipt (not an automated receipt) or, where BODYTEC has not confirmed receipt of a cancellation notice sent under clause 4.2 within 3 Business Days, on that 3rd Business Day;
sent by pre-paid registered post is deemed received on the 7th day after posting (South Africa) or the 14th day (elsewhere).

Notice or communication actually received — including by telefax or e-mail — is adequate written notice regardless of the above.

9.6 Amendments to the cancellation and freeze terms

BODYTEC may amend the cancellation and membership freeze provisions in clauses 4 and 5 of this Agreement from time to time, on 30 days’ written notice to You. Amendments will not apply retrospectively to a cancellation or freeze already underway.

9.7 Overdue amounts, interest and collection costs

If You fail to make any payment due under this Agreement, BODYTEC may proceed to recover all amounts due, together with interest at the South African Reserve Bank’s repo rate plus 5.5% per annum, compounded monthly. Accounts more than 60 days in arrears will be handed over for collection, and all collection, tracing and legal costs on the attorney-and-own-client scale will be for Your account.

9.8 Facility limitations

BODYTEC may from time to time need to limit the facilities it provides to carry out maintenance. If so, You will be notified and may transfer to another BODYTEC location for the duration of the limitation; no other compensation is due to You.

9.9 Severability

If any part of this Agreement is void, voidable, unenforceable or illegal, that part will be severed and the remainder of the Agreement will continue in full force and effect, provided severance does not alter the essential nature of the Agreement.

9.10 Governing law and jurisdiction

This Agreement is governed by the laws of the Republic of South Africa. The parties submit to the jurisdiction of the Magistrates’ Court, even if the amount or matter in dispute exceeds that court’s normal jurisdiction.

9.11 Your rights under the CPA

Nothing in this Agreement is intended to, or may be interpreted to, limit or remove any right You have under the Consumer Protection Act, 68 of 2008 — including, without limitation, Your rights described in clause 8.4 above.

Questions about your membership? Speak to your studio team, or contact [email protected]